Optimum - Overcharging for the same Internet Service
I paid $60 a month for internet for over 3 years. Now my bill is $70.30 because they claim they are giving me faster internet.
Their new plan is 60 Mbps. They say I had 30 Mbps before but I had 50 or 60 Mbps for over a year now. They are charging me $4.95 for a modem fee that did NOT plus this fee didn't even exist before. The rep said they are giving me this promotional 200 Mbps for free now yet I see absolutely no difference from before plus I DO NOT need that much speed for my needs.
I asked the rep if they had another cheaper plan and he said no, yet online I can see an option for Optimum 20.
His claim is that they currently do not have that promotion anymore. So why is it online?!
Reason of review: Pricing issue.
Preferred solution: Price reduction.
Optimum Cons: How they informed customers of price hike.
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